MyReal Assistance
Assistance session
Agent connected · 04:12
Support your customers, face to face.
Video customer support, remote assistance and digital onboarding: handle complex cases as if the customer were in a branch.
Book a Demo-60%Case processing time
1 callTo resolve a complex request
24/7Queueing and routing
100%Sessions logged for audit
During the session
The entire customer relationship, in one screen.
Video, screen sharing, e-signature and ID verification all happen in the same window — your agent never needs to send the customer to another tool.
- One-click video call, screen sharing and co-browsing
- E-signature and document validation during the session
- Queueing and smart routing to the right agent
- OCR and ID verification for KYC flows
- Full session history for compliance
Three steps to assist a customer
01
Smart routing
The customer is connected to the most available, best-qualified agent.
02
Assisted video session
Screen sharing, co-browsing and business widgets open within the same session.
03
Validation & audit trail
E-signature and session recording for compliance.